Air India Deploys World’s First AI-Based Virtual Agent Maharaja, Check Details – News18

In a move to take the aviation industry into the era of artificial intelligence, the leading carrier Air India successfully deployed an AI-based agent named Maharaja. The decision to introduce the world’s first virtual agent was taken a long time ago, and the carrier finally made the pilot launch in March 2023.

Air India AI-Agent Maharaja Supports Four Languages

It has been reported that the AI agent is Azure OpenAIservice, and has been programmed to solve flight-related queries in four languages including Hindi, English, German, and French.

Air India AI-Agent Maharaja Capabilities

The report says the robotic AI assistance has already proved its capabilities by answering half a million customer queries since its pilot launch. The sole purpose of Maharaja’s agent is to help the flyers in multiple ways. It will allow them to know the flight status, information about beggage allowance, refunds details, frequent flyers awards, airport lounge acess, check in process, and other airport or flight related information.

Here’s What Air India’s Technology Officer Says About Move

It has been reported by TOI that Chief Digital and Technology Officer of Air India, Dr Satya Ramaswamy said “We are dedicated to providing the best possible service and experience to our valued guests across channels. We also want to be very responsive to their changing preferences. After the emergence of Large Language Model-driven generative AI capabilities, we are increasingly seeing a definitive shift in guest preferences to use chat interactions to get the information and support they need quickly and directly as compared to browsing several web pages.”

In addition, he said “We have used several patent-pending innovations in our AI agent Maharaja with a combination of traditional machine learning techniques and the latest in Generative AI to provide a pleasing and effective experience for our customers. Many more innovations are in the pipeline and will be made live in the months to come.”